You can contact our team by calling: 02 9683 1116, or by assist us in quality control, it is our policy to collect the original flowers. Floral Expressions requires that any dissatisfaction with the freshness of the flowers be communicated to our Customer Service within 24 hours of delivery. Floral Expressions reserves the right to request photos or images of the original flowers. Should your flowers arrive damaged, and we are satisfied that all care instructions provided have been followed, Floral Expressions will be happy to resend new set of flowers. Typically, the flowers should last between 3 and 7 days, although this depends on type of the flower, climate conditions and care of the flowers. We will be happy to accept your international orders if you call our Northmead shop directly on 0296831116 Some deliveries may be required to be collected from the store, if this is the case the recipient will be notified. Unfortunately, we cannot offer same day delivery or deliver to some locations due to their remoteness. We do not deliver to PO BOX or LOCKED BAG addresses. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. Floral Expressions will try our best to ensure your flowers are delivered on time to the right location. However, we strongly recommend that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.Ī local delivery fee is added to each order, for each address. If the flowers are for a timed event (for example, a funeral or business location), we will do our best to assist. There are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times). While we try to deliver your order at the requested time, it is not possible to guarantee that these times will be achieved. Please check with us for the order cut off times for these days by calling Floral Expressions Northmead store on 02 9683 1116. These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Deliveries requested outside this time frame will be delivered the following business day. Those deliveries must be placed at least two days in advance. We are able to make limited local deliveries on Sundays and Public Holidays. Orders received after that time may be delivered the following business day if further than 5 km from Northmead. Orders must be received before 11:00 a.m. Orders received after that time may be delivered the following day if further than 5 km from Northmead.

Floral Expressions Delivery Policies and Terms of Use

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